Madness!
The rumors and whispers about grave injustices of the "biggest outsourcer in the Philippines" continue to grow exponentially. In a city like Bacolod where everyone knows everyone, everyone sees everyone at the mall, in church, or in the daily commute, it’s only a matter of time before the sins come full circle.
Take Beatrix (not her real name) for example. She is a technical support representative earning merely a fifth compared to the Big Boss who suffice it to say, is the epitome of call center "assholism". 
Reggie, (aka "The O.M.") like the comic book antagonist, is well-known for being the office megalomaniac. He tampers his Outlook signature so that his emails show a higher title. He creates a performance campaign while holding the keys to the metric monitors, and proclaims that his is the SuperTeam. He intimidates agents, peers, bosses (yes, those damn faggots!) and entire departments.
So it came to pass that Big Cheese Reggie actually had to borrow money from Beatrix. Now, the good-natured Ilongga lends him her ATM card but Mr. Kups withdraws twice the amount he needs! We’re talking 5 digits here, mates. What gall! Poor Beatrix can only weep in her workstation inside the "high-tech facility". After all, it was enrollment time for her Kid in college.
Madness!
Now there was also the case of double-cross by the sexually-challenged D’Horsie. This fellow’s got the hots for one of his Team Leads right from the start. Meetings become public flirting sessions, thus Lil Ms. Kim figured she might as well use it as leverage. Three-week vacations are filed, time punches are doctored, innuendos thrown like "pats on the back". But when shit hits the fan, Lil Ms. Kim gets term’d. Meanwhile, the guy who does the right thing, i.e. file an incident report, gets relegated to the Promotions Black List despite his competencies and 60-hour weeks.
Even this author was not spared of the machinations of the big wigs. The horror stories go on and on..
The heart of this epidemic is what I call the galleon phenomenon. In our colonial history, Spain would send the dregs of her society to expeditions to the New World. These criminals, outcasts, and hoodlums ’serve their term’ by going aboard a ship uncertain of returning or even reaching the land of spices. Thus, good riddance.
This same practice haunts the provincial centers of these Big Outsourcers. They round up all the shady characters in Manila and send them off to Bacolod, Cebu, Davao, etc. in the guise of internal opportunities. Truth is, they want nothing to do with these losers from the metropolitan centers. These are people who’ve never earned their stripes due to bad scruples, bad reputation, or just bad ’style’ (which in the Visayan context means work ethic). As a result, the regional centers become fundamentally flawed and head on to an inevitable downward spiral. What short-term economic gains will be outweighed by despeakable labor practices.
They say, the wheels of karma do turn albeit slowly. And in due time, Goliath shall fall from David’s mighty sling…
Whoa!
